Portfolio Web Development
Utrac Delivery
Utrac is dedicated to optimizing delivery operations for businesses. With Utrac Delivery CRM, tailored specifically for delivery companies, every aspect of the delivery process is streamlined. From order management to fleet tracking, Utrac ensures seamless operations and customer satisfaction. More than just software, Utrac is a partner in success, offering a user-friendly interface, robust features, and dedicated support. Trusted by numerous businesses, Utrac empowers delivery operations to exceed customer expectations.
Request
Utrac requests the development of a Utrac Delivery CRM, catering to the specialized requirements of delivery businesses. The CRM should include order management to easily manage and track orders from placement to delivery, dispatch optimization that assigns orders to the nearest available driver, Fleet tracking to monitor vehicle location, speed, and route history in real-time. Tailored to streamline delivery operations, the CRM aims to enhance efficiency, optimize routes, track fleets, communicate with customers, and provide comprehensive analytics.
Challenges
- Ensuring timely updates and synchronization between the CRM and delivery vehicles for real-time order management and tracking features was a challenge.
- There were challenges in developing dispatch optimization algorithms that efficiently assign orders to the nearest available driver.
- Designing a user-friendly interface that allows users to easily navigate the CRM, view order details, track fleet movements, and access analytics and reporting tools was posing a challenge.
Solution
- Implemented WebSocket technology to facilitate real-time communication between the CRM and delivery vehicles, ensuring timely updates on order status and vehicle location.
- Developed efficient dispatching algorithms using data structures and algorithms, to assign orders to the nearest available driver.
- Employed React.js to create a responsive and intuitive user interface, allowing users to easily navigate the CRM, view order details, track fleet movements, and access analytics and reporting tools.
Feedback
The order management makes it effortless to track and manage orders from placement to delivery. The dispatch optimization module has significantly improved the efficiency of our fleet. Fleet tracking allows to monitor vehicle location and performance in real-time. Overall, Delimp Technology has delivered a CRM solution that has simplified our delivery operations.
