2018 was a banner year for companies willing to connect with consumers on WhatsApp. It was the same when WhatsApp, the world’s most popular messaging app, opened its platforms to chatbot developers. Today, WhatsApp provides bot-building solutions that help companies of all sizes provide customer support, submit user alerts, and communicate with new audiences.
WhatsApp chatbot uses innovative technology such as Machine Learning and Artificial Intelligence, to communicate. Bots are both fast and reliable with the form of information they have. This lowers the time a customer needs to wait for an answer.
In this post, we’ll give you a quick rundown of the WhatsApp automation with a chatbot. If you’re searching for a different platform to keep in contact with your clients, the WhatsApp Pros and Cons we’ve listed here will be beneficial.
What is Chatbot
A chatbot is an artificial intelligence ( AI) program that can replicate a conversation (or a chat) with a user in a natural language through messaging systems, blogs, smartphone apps, or over the internet.
A chatbot is also described as one of the most advanced and promising forms of human-machine interaction. However, from a technical point of view, the chatbot reflects only the Question Answering System’s normal progression using Natural Language Processing ( NLP).Formulation of answers to natural language questions is one of the most typical forms of natural language processing applied to end-use applications by different organizations.
Pros and cons of a Whatsapp chatbot
Your chatbot will now navigate the network that has 1.5 billion users from 180 countries. In this post, we’ll give you a quick rundown of the pros and cons of WhatsApp automation with a chatbot. If you’re searching for a different platform to keep in contact with your clients, the WhatsApp Pros and Cons we’ve listed here will be beneficial.
Pros of whatsapp chatbot
Cons of Whatsapp Chatbot
Lack of feelings
Unlike humans, the chatbot doesn't have feelings. However, they are significant to keep a discussion going the right way. Your customer service executives will understand your customers' surfaces and react accordingly, but the chatbot may not be able to do so. Bots may be too mechanical. With pre-programmed conversations, customer requests can be managed when the flow of communication follows a particular route.
Difficult to render
It isn't easy to build a chatbot from scratch. It needs you to spend a lot of time and effort in making it. You might also need some coding skills to create a better-functioning chatbot..
First-Level Questions to Handle
One of the most significant drawbacks of chatbots is that they were designed to answer first-level questions only. They may not be able to handle complicated problems. You need to teach them to speak to your customers in the right way. You will need to organise and refine your knowledge base in a bot-friendly manner.
Include maintenance service
Chatbots need ongoing analysis, maintenance, and enhancement in terms of their knowledge base and how they interact with your customers. You need to feed them with fresh, informative data (content) that can be used to respond to customer requests and questions.
Chatbots have two main customer engagement functions – lead generation and customer service automation. Like all significant automation projects, customer service chatbots can reduce costs, but the enhancements they make to customer experience are much robust.
Chatbots are the most potent tools for time-sensitive customer interactions, such as dispute resolution and lead certification. When consumers visit a website to make a purchase, time is of the essence. Queries during this buying era must be answered in a way that is both simple and timely.
The key benefits for customers of chatbots are as follows
You could not depend on support agents for customer care around the clock. Any reply is relevant even after regular working hours when the team is not accessible. Chatbots can handle customer questions with automated responses.
Use of chatbot in different industries
The bot helps to scan candidate applications so that recruiters do not have to go through endless applications personally. After the bot screens potential applicants, they qualify for the next round. Recruitment chatbots may also arrange interviews and answer questions about the profile and business of the candidate.
Deploying a chatbot will solve the problem. It will immediately provide the customer with the status of the shipment and the anticipated date of delivery. Customers should not have to rush around flipping between websites and saving customer IDs. The only thing they need is a quick online chat.
A chatbot can help make contact with tourists and answer any questions they may have. You can teach the chatbot to ask sales-oriented queries that will get the customer interested in your offers. Ideally, the discussion should conclude with the customer taking action on their purchaser’s journey.
One of the most common chatbot cases is personal shopping assistance. Modern consumers would prefer to do a comprehensive analysis of the items they would like to purchase. If they have any particular criteria, they would like to have it reviewed before going on to their buying journal
Banking has been one of the sectors that have introduced early chatbots. There are so many possibilities from viewing bank accounts to move funds and having the right investment advice. They concentrated mainly on providing customer support via conversational marketing.
Hospitality is also one of the most common chatbots to use dominant cases. Chatbots provide round-the-clock help to create customer satisfaction and loyalty. It addresses the evolving needs of consumers and the complex nature of consumer behavior
Chatbots can be instrumental in gathering input from customers. The organization should make an effort to make it easy to provide feedback. And the use of photos, videos, and GIFs makes questions much more interesting to answer.
The most useful and sought-after application of AI is an integrated, intelligent tutoring framework that offers a dedicated learning environment for observing and then analyzing student responses and their engagement patterns with artificially intelligent learning material. Likewise, Artificial Intelligent Chatbots can help students teach via a series of messages, much like a normal chat conversation, but made out from a lecture.
In the e-commerce world, chatbots are transforming; they are re-creating the company’s user experience and replacing it with the knowledge they have with friends. Designed with AI and powered by a predefined set of rules, they learn and adapt to complex business issues and provide fast solutions to user queries.
Developing a WhatsApp chatbot is simple, but you need to have a solid plan and create a sophisticated one. It’s like making Facebook Messenger Bots, in section. But there is more versatility in customization with WhatsApp.
There are two ways to create a secure and long-term WhatsApp bot. The first is determined by applying for the WhatsApp Business API. It takes some time to get approval for this sort of WhatsApp chatbot. But waiting time will help to build a WhatsApp Chatbot with all the specifications as required.
Trends of whatsapp chatbot in the year 2020
Natural Language Processing (NLP) bots use sentiment classification and predictive analysis to understand the conversations and the purpose of the queries constructively. Considering the chatbot statistics on how organizations embrace AI technology, there are still difficulties in effectively implementing the chatbot’s best practices
Chatbots have become more conversational to interact efficiently, and the next step is to improve user experience. Sentiment analysis is essential for the training of chatbots with far more human capabilities. It’s not only about delivering an appropriate response, but also about creating an excellent customer experience.
AI chatbot patterns seek to save substantially on costs as organizations move from ineffective IVR technology to AI. Bots without human intervention can handle basic requests, such as password changes, balance requests, appointment schedules, etc.
According to Forbes, by 2020, more than 50% of all queries will be voice-driven. It’s really about empowering your users with a seamless experience of your company, and you can do that through voice-driven chatbots. Voice-enabled bot, you can provide your customers with accurate data insights. It also helps to provide exact details in real-time
AI chatbots help to redefine how companies communicate with customers. When social networking apps are gaining popularity, following the trends in the chatbot industry can link you to your customers in a fantastic way. By automating various business processes with chatbots, you can improve the customer experience.
With AI, bots can be smart to provide better responses. Chatbots can be the best platform to optimize your sales and deliver personalized process by qualifying your prospects for leads through your website and social media.
Chatbots fundamentally change how companies communicate with consumers, manage lead generation strategies, and automate payments. The future of chatbots is that companies can automate simple payments and allow users to pay directly through live chat or Facebook Messenger apps.
With time, it is used to express thoughts, order goods and services, give feedback, and even contact businesses. It is, therefore, crucial for companies to use chatbots to promote interaction on these platforms.
Bots are used for standardizing personal tasks or day-to-day activities such as exercise, parenting, children, e-learning, etc. Exercise chatbots are being created for discovering user interests and creating a customized chatbot experience. It won’t be time-consuming to involve the user with their weekly workout routine.
Newly built WhatsApp Company APIs have been offered to selected companies to enhance their functionality. Chatbots with a capacity to minimize 30 percent of expenditures are part of WhatsApp chatbots to promote customer engagement.
Chatbots is the WhatsApp chat interface for better customer interaction. They might make better use of WhatsApp chatbots to further grow the company. WhatsApp is a network that links billions of users every day and now provides companies with countless opportunities to reach and engage their large audiences.
With WhatsApp for business, businesses can now connect with consumers on the platform they love and already use. WhatsApp is opening up for business will quickly become one of the most robust and valuable tools for industry to meet customers.